What are Gold-Mark Promotions hours?
We are officially open from 8:00 am till  Whenever you need us.


What is the Best way to contact Gold-Mark Promotions?
Well, what's best for you?  Phone?  Email?  Fax?  It's totally Your call.  Whatever makes it easier for you is perfect for us.


Typical art formats accepted?

Adobe Illustrator Vector Art
Adobe Photoshop .eps files
 

What is an Overrun or Underrun?

Most companies will produce an extra 5% - 10% of the items ordered to account for possible print issues. In most cases the customer is responsible for the cost of the extra pieces. 

Why a Minimum Order?

Most companies will set a minimum number of items needed to be purchased if a custom imprint is needed.  This will make sure the job is profitable for them.
 

Why Set-up Charges?

The printing of a logo on an item requires screens or plate to imprint your logo on your item. 


I need my item by a certain date?

NO PROBLEM.  Just be sure to let us know you have an event date. If the request is not outrageous it will accomodated.  We will do everything we can to insure you don't have to pay a rush order charge or extra in shipping. 


What's your shipping policy?

We generally ship ups.  Most orders are shipped via ground service.  Upgrade in shipping is always an option on any order.  Just let us know what method you want it shipped.  Ground, 3rd Day, 2nd Day, or Overnight.  We ship via UPS, Fedex, and many different logistics companies across the US.  We bill shipping on your final invoice at our net cost.  Sometimes the final shipping cost won't be known until after your order ships.  We will invoice and bill you on your final invoice with the total amount for shipping included.  If you need to know an exact amount for purchasing reasons, please just email us and we will help you out with no problem.  WHATEVER You Need.    

Do you charge sales tax?

It depends.  If you are Tax Exempt, or If you are a reseller with a valid resale, No we don't charge tax. Just fax us a copy of your form.
NY: Unless resale, or Tax Exempt YES we collect sales tax.  Depending on where you are located and the item shipped.
If you live outside of NY and NJ then most probably we DON'T charge you sales tax.  The once in a while that we will have to charge you tax is because the manufactuer is required to collect it for this order.  If you ever need help or have any special questions you would like to ask, please email or call us and let us know how we can help you.   

Why Should I consider Promotional Products.

Why does anyone utilize Promotional Products - the exposure and advertising. Promotional Products are not just for tradeshows. Since just about any item can be embossed with a logo it is worth taking a look at all of your regular purchases and see what could be personalized. Packaging and office products you order regularly can often present logos and messages without any significant cost increase, watch for closeouts that may even reduce the costs. This is where a close relationship with your Promotional Products dealer can be beneficial. Don't forget customer giveaways that are functional and keep your logo in the customers view. Refrigerator magnets, mouse pads, pens, sweatshirts, coffee mugs, flash drives, are just a few of the thousands of items we can produce for you.
 

How are impints made on Promotional Items?

Silk-Screening
The image is created from ink pressed through a stenciled screen. A seperate screen is required for each color resultinng in a higher cost for additional colors and processing.
Embroidery
Stitching a design into fabric.
Deboss
The depression of an image into a materials surface.
Emboss
A raised image is impressed on an items surface. Hot Stamp
The pressing of a heated stamp on an items surface to creat an impression.
Etching
The production of an image on a surface by using acid.
Die-casting
Injecting molten metal into the cavity of a carved die (or a mold)
Die-striking
An impression made on a metal sheet sheet by a metal stamp or hammer.